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SPECIAL ORDER ITEMS Non-stock items are considered to be
special order and are non-returnable.
A formal quotation will be faxed, emailed or mailed. An authorized signature
will
be needed on quotation and quotation must be returned prior to proceeding with
order.
You will be notified if items in your order are considered to be special order
at time of order placement. "Special order/non-returnable" will be noted on
faxed copy of credit card sales slip for an authorized signature.
BACK ORDER ITEMS Shipment on back ordered-stock items is typically 1-4 weeks
from receipt of original order. You will be notified of back ordered items at
that time. PAYMENT TERMS Our preferred payment is via VISA,
MasterCard or American Express. If a customer wants to establish open credit, we
welcome their inquiry. Credit will be predicated on the completion of our
standard credit application and acceptance and approval of Herwin, Inc.
accounting department. SALES TAX Buyer is
responsible for all local and state sales and use taxes applicable to all
transactions. DUTIES Buyer is responsible
for all duties applicable to all transactions. PRICING
Models, pricing and specifications are subject to change. FORCE MAJEURE Herwin, Inc. shall not be liable for
any delay in or impairment of performance resulting in whole or in part from
Acts of God, labor disruptions, shortages, inability to procure product,
supplies or raw materials, severe weather conditions or any other circumstances
or cause beyond the control of Herwin, Inc. in the conduct of its business.
RETURNS & CANCELLATIONS All returns must be approved by Herwin, Inc. and must
be within (5) days from receipt of order. Return of stock items will be subject to a 20% restocking charge. A restocking
fee will be waived if a different size item is ordered in place of the returned
standard product. Shipping charges will not be credited. Item must be returned
Freight -Prepaid and in new condition. Any cancellation must be approved by Herwin, Inc. and may be subject to
restocking and other charges. No cancellation will be applicable to special
order items. SHIPPING CHARGES Freight and shipping charges
will be charged to customer's shipping location, using a carrier of our choice.
We will be happy to accommodate using a customer's preferred carrier on Freight
Collect shipments. Please note: Title and risk of loss is passed on to the
customer when freight carrier receives products at Herwin, Inc. shipping
locations.
If product is damaged or quantity shipped is incomplete, customer (consignee)
must file freight claim with carrier. DAMAGE CLAIMS All
damage claims must be documented as damaged upon receipt from carrier and Herwin,
Inc. must be notified immediately at 1-800-868-5438. You will then be assisted
as to what necessary steps need to be taken. QUANTITY & ITEM
DISPUTES Herwin, Inc. must be notified upon receipt of order of any quantity
or item disputes within (5) days from receipt of order. Please have copy of
packing slip and/or bill of lading available when calling 1-800-868-5438.
WARRANTY All products are warranted for one year from date of purchase against
material or manufacturing defects provided the equipment is used under normal
conditions and
has not been abused. Warranty procedure:
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Please call Herwin, Inc. at 1-800-868-5438 with invoice number, item and
description of defect.
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Any item which is determined by Herwin, Inc. to be defective in material
or manufacturing defects will be returned for warranty evaluation.
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Herwin, Inc. will replace or repair the product at it's discretion, if
upon inspection the product is found to be defective.
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Freight carrier will be selected by Herwin, Inc. and shipping costs for
the return and/or replacement will be paid by Herwin, Inc. if product is found
to be defective. If product is found not to be defective, purchaser will be
responsible for applicable freight charges.
PRODUCT SUITABILITY Many states and localities have codes
and regulations governing sales, construction, installation and/or use of
products for certain purposes, which may vary from those neighboring areas.
While Herwin, Inc. attempts to assure that it's products comply with such
codes, it cannot guarantee compliance and cannot be responsible for how the
product is installed or used. Before purchase and use of a product, please
review the product application, national and local codes and regulations, to
be sure that the product, installation and use will comply with the governing
regulations. PRIVACY POLICY We may track the intended
domain address from which visitors tour our website and analyze this data for
trends and statistics. Individuals will remain anonymous unless they
voluntarily tell us who they are.
When you order a product, ask for a quotation or other general inquiry, we
will ask for certain information about yourself and company. This information
such as your name, shipping address, billing address, telephone number, fax
number, email address, credit card information, purchase order and occupation
title, will be maintained on an offline record of your purchase and inquiries.
Your personal information will be kept confidential at Herwin, Inc. and will
only be shared with third parties that are involved in your transaction. Third
parties would include credit card companies, freight carriers, installers or
authorized dealers.
If you would like to delete or update your personal information from our
database, please phone
1-800-868-5438 or email your request to
sales@herwin.biz.
(c) 2008 Herwin, Inc. All rights reserved
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